Refund Policy

Last updated: 1 June 2026

We stand behind the playbook. We also know that a buyer who isn't getting value should be able to leave with their money. This policy explains exactly how that works.

1. Why we have a conditional refund

A digital product can be downloaded in five minutes. A "no questions asked" refund means a percentage of buyers will download everything and then refund. To keep the price low for committed founders, our refund is conditional on you completing the most important module — the one that decides whether your idea will work in the first place.

2. How to claim a refund

Step 1. Implement Module 2 of the playbook within 7 days of your purchase. This means:

• Build the validation landing page (Section 2.3 of the playbook).
• Run the ₹1,500 Meta test ad as described in Section 2.4.
• Send the 100 outreach messages described in Section 2.5.
• Apply the decision matrix in Section 2.6.

Step 2. If your honest result is fewer than 10 paid pre-orders and the outreach yes-rate is unclear or below 20%, email groasmarketing@gmail.com within 7 days of your purchase with the subject line "Refund — Module 2".

Include the following in your refund email:

1. Your order ID (Razorpay payment ID, sent in your purchase confirmation email).
2. A link to your validation landing page.
3. A screenshot of your Meta Ads Manager test ad results.
4. A brief summary (one paragraph) of your outreach results.

Step 3. We will review and respond within 48 working hours. If your refund qualifies, the refund will be initiated immediately and will reach your original payment method within 5–10 working days, depending on your bank.

3. When the refund will be approved

We approve refunds for buyers who:

• Genuinely tried Module 2 and the results do not justify proceeding to launch, OR
• Discovered the playbook is not the right fit (e.g., they sell services or SaaS — see Section 4 below).

4. When a refund will not be approved

Refunds will not be issued in the following situations:

• Requests made more than 7 days after purchase.
• Requests where Module 2 was not implemented (no landing page, no Meta test, no outreach).
• Buyers who have shared, distributed, or republished any part of the Product.
• Buyers who have used the Manufacturer Rolodex and obtained samples — this represents real value already extracted.
• Buyers who attended the live Webinar before requesting a refund.
• Buyers who are clearly building a competing course or playbook.

5. Special cases

Wrong product purchased. If you bought the playbook believing it was for SaaS or services and discovered it is for physical-product D2C, email us within 48 hours of purchase. We will refund in full without requiring Module 2 implementation.

Duplicate purchase. If you accidentally paid twice, email us with both order IDs. We refund the duplicate within 24 working hours.

Payment failed but money debited. Razorpay typically auto-reverses these within 7 working days. If after 7 days the amount has not returned to your account, email us with the failed Razorpay reference and we will follow up.

6. Refund processing time

Once approved, refunds are processed within 24 hours from our side. The amount typically reaches your original payment method within 5–10 working days, subject to Razorpay and your bank's processing times. UPI refunds are usually faster (2–4 working days).

7. Partial refunds

We do not offer partial refunds. The Product is sold as a single unit.

8. Currency and fees

Refunds are issued in INR, for the full amount you paid. Razorpay transaction fees we incurred are absorbed by us — you receive the full purchase price.

9. Final word

If you have a genuine grievance with the Product or the refund process, please email us before posting publicly. We aim to resolve every issue within 48 hours. A polite email almost always works better than a public complaint, and we always prefer the polite route.

Contact: groasmarketing@gmail.com